Pre-Sales and Post-Sales Support

Practical Support for Real ELV Projects

In ELV projects, supplying the product is only one part of the work. The bigger challenge is selecting the right product, matching it with the site requirement, arranging the correct documents, clearing technical doubts, and supporting the project team during execution.

At ADIT Innovations, this is where we add real value

pre-sales support

Pre-Sales Support

Product Range We Support

We deal in a wide range of ELV and project-based products, including:

  • CCTV cameras, NVRs and VMS software
  • Video analytics solutions
  • PoE and non-PoE switches
  • Network racks
  • Cat6 and Cat6A cables
  • Fire alarm cables and power cables
  • Public address and evacuation systems
  • AV and conference solutions
  • Fire alarm systems
  • Nurse call systems
  • Hard drives, servers and workstations
  • Commercial displays and digital signage
  • BMS products
  • UPS systems
  • Access control solutions
  • Active and passive networking products

This product range allows us to support different types of project requirements with better understanding and coordination

  • Product Demonstrations

  • Technical support

  • Trials or pilots

    • Proof-of-concepts

    • RFP/RFI responses

    • Sales engineering

      Where Project Challenges Usually Start

      We understand how projects move in the real world. Sometimes the inquiry comes with only a small BOQ. Sometimes the specification is copied from another project. Sometimes quantities are not clear. Sometimes accessories are missing. Sometimes the end customer asks for a solution, but the exact product selection is not finalized. These are normal situations in project business, and this is where our pre-sales support becomes useful.

      Pre-Sales Support

      You can share the BOQ, tender specification, RFP, RFI, project note, drawing, or basic requirement with us. We help review the details and suggest suitable products.

      We also support with:

      • Model selection
      • Datasheets
      • Basic compliance checking
      • Technical remarks
      • Product comparison
      • Clarification points
      • OEM coordination wherever required

      Our sales engineering support helps make the offer more complete and easier to understand.

      CCTV, NVR, VMS and Video Analytics Support

      For CCTV and surveillance projects, we help with:

      • Camera type selection
      • NVR or VMS selection
      • Storage calculation
      • Hard disk requirement
      • Recording duration
      • Display requirement
      • Server or workstation requirement
      • Video analytics coordination

      This helps ensure that the proposed surveillance solution is suitable for the site and does not miss important technical requirements.

      Networking and Passive Product Support

      For networking and passive infrastructure, we help with:

      • PoE switch selection
      • Uplink requirement
      • SFP requirement
      • Rack planning
      • Cable selection
      • Patch panels and passive accessories
      • Basic connectivity planning

      This helps reduce common issues related to PoE load, uplink mismatch, rack space, cable type and missing accessories.

      Fire Alarm, PA, AV, BMS and Other ELV Support

      For fire alarm, public address, evacuation, AV, nurse call, BMS, access control, UPS, signage and similar systems, we support product understanding, technical document sharing, OEM coordination, and basic system-level guidance.

      If the customer wants to see the product before final approval, we can help coordinate:

      • Product demonstrations
      • Trials
      • Pilot setups
      • Proof-of-concepts

      This helps the customer understand the product performance before taking the final decision.

      Post-Sales Support

      Our post-sales support starts after the material is supplied. Site teams may need help during installation, configuration, testing, commissioning, or handover.

      We provide support for:

      • Basic product queries
      • Connectivity understanding
      • Configuration guidance
      • Troubleshooting coordination
      • Documentation
      • Warranty process
      • Service-related coordination

      The purpose is simple: keep the project moving without unnecessary delay.

      Execution-Stage Support

      For CCTV, NVR and VMS systems, we help with recording-related queries, connectivity understanding, storage planning, and software coordination.

      For networking products, we help with PoE load, SFP compatibility, switch connectivity, and uplink planning.

      For other ELV systems, support is coordinated depending on the product type and site requirement.

      Documentation and Handover Support

      We also help with documents required during project submission or handover, such as:

      • Datasheets
      • Product manuals
      • Warranty details
      • Compliance documents
      • Technical information

      This saves time and helps the project team complete submission and handover work more smoothly.

      Our Working Style

      At ADIT Innovations, we keep the approach practical. We do not overcomplicate the discussion.

      We focus on:

      • What is required
      • What will work
      • What needs to be clarified
      • How the project can move ahead smoothly

      From the first inquiry to final handover, ADIT Innovations works as a dependable ELV distribution and support partner.

      We help make product selection easier, technical submission stronger, and project execution more confident.